Q1: Are you trading company or manufacturer?A: We are a Factory with many years of honest record, our spotless record gives us great reputation in this business.
Q2: How to ensure the quality of your products? A:We have got the certificates of ISO9001,ISO1400,CE, CQM. and we have strict inspection to control raw material, every production processes and final products.
Q3: How can we get your price?A:We need below information to quote for you:1.Product Name; 2.Standard & more information about specification; 3.Material Grade (Chemical Composition); 4.Dimension; 5.Quantity; 6.The Drawing for Special Parts.
Q4: What is your sample policy?Yes, we could offer the sample for free charge but the freight is paid by the receiver and the courier cost.
Q5: What is your terms of payment?A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q6: Do you test all your goods before delivery?A: Yes, we have 100% test before delivery.
Q7: How long is the delivery time? A: For the products in stock, it needs 5-10days. For the customized items, normally 15-30days, it depends on the quantity.
Q8: Can you customize the mold?A: Yes. you can customize the mold according to your template or drawing.If you need to change the mold in case of production or installation problems we will also give you professional answers.
Q9:Can you provide project design?A:Of course,and our experienced designer can well understand your requirements and offer you suitable advice.
Q10: why should you buy from us not from other suppliers?A: The company now has a production workshop of 30000 Square Meters, 25 color plate pressing machines, 5 fully automatic purification plate production lines and 3 fully automatic section steel production lines.
Q11: How do you resolve the problem about your products?A. Person of aging services: For customer complaints commissioner set up a special complaint handling, complaint issues recordedthe first time and find the relevant person in charge of the feedback and resolve. Details check our "Qualitycorrective action report".
Q12: What Certifications do you have?ISO9001, CE, CO, SONCAP, FTA, COC, FORM E/A/O, PVOC certifications etc. 100% quality check before each of shipment.
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